In our commitment to provide a unique and outstanding therapeutic spa experience to each and every one of our clients, and out of consideration for your therapist's time and schedule, we have adopted the following policies:
ARRIVAL TO THE WELLNESS CENTER (first-time clients)
Please arrive for your appointment(s) 10 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client intake form, use the restroom, become acclimated to our center, etc. If late arrival is unavoidable, your service(s) may be shortened in order to preserve and respect our next client's scheduled treatment time. It is customary for first-time clients to pay for their services prior to being treated. Please be prepared to do so. If you are using a gift certificate, half-off website voucher, coupon, discount, etc, you MUST mention this when booking your appointment. Failure to do so will void the full value of said coupon, voucher, gift certificate, etc.
RESCHEDULING
If it is nesessary for you to reschedule your session(s), 24 hours notice is required for individual clients, and 48 hours notice is required for couples and groups of 2 or more clients. Please refer to the follow section regarding late cancellations.
We reserve the right to reschedule treatments under the same guidelines...24 hours notice for individual clients, and 48 hours notice for couples and groups of 2 or more clients.
CANCELLATION POLICY/DEPOSITS
/VOUCHERS/COUPONS/GIFT CERTIFICATES
A credit card will be required to reserve your appointment time. In the event of a no-show or failure to cancel your reservation within 24-hours prior to your start-time, your card will be charged for the full amount of the treatment(s) Couples, groups (2 or more clients at once), and packages (multiple services same-day) require 48 hours cancellation notice and will require a 50% cancellation deposit which will be charged to your card in-advance.
If your session has been pre-paid with either a gift certificate, promotion, coupon, voucher, half-off website offer, etc, the full value of said gift certificate, promotion, coupon, voucher will be forfeit in the event of a no-show, or late cancellation as outlined above.
Spa Finder, SpaWish, Salon Wish, WaySpa gift cards and Certificates, etc: If you are using a gift card/certificate which is to be redeemed by us through a third-party gift card/certificate company, the identification/serial/barcode number and value will be required and redeemed at the time you make your reservation (to verify validity). The full value of said gift certificate/card will be forfeit in the event of a no-show, or late cancellation as outlined above. In the event your certficate/card has a higher face value than the amount of the service you booked, at spa's discrection, you may receive a credit for the remaining balance to apply to services at a later date.
REFUND POLICY
We do not ordinarily offer refunds of any kind, including gift certificates, pre-paid treatments, packages, etc. If you do not want to use prepaid services for yourself, please feel free to share them with others.
They'll deeply appreciate their experience. We are compassionate people, and do understand that hardships occure. If you have purchased a package and do indeed feel that a refund is a necessity that impacts the welfare of yourself and/or your family, we are willing to address such issues on a case-by-case basis, and ONLY in the event of hardship. Scheduling, personality, and customer service issues do not warrant this exception. Partially-used packages will be prorated and adjusted to reflect regular pricing on services already used, and complimentary sessions are voided as the package was refunded. A service fee will also apply to the full package price to cover the cost of time, research, processing, bank fees, etc.
LATE ARRIVAL POLICY
As a courtesy to our other guests and staff, appointments will be automatically cancelled 15 minutes after scheduled start time and charged according to our cancellation policy. We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be soley at our discretion and only with proper, 60 minute advanced notification of your late arrival.
ADDITIONAL POLICIES
In some cases, such as large groups, spa parties, sessions lasting 2 or more hours, at our discretion, full payment of services may be required in-advance.
NOTE: We understand that in some cases full prepayment may not be possible due to timing and/or funds availability. We truly do want each and every client to be able to experience our services and we will do whatever is possible to accommodate every situation. Please feel free to discuss an acceptable prepayment option to hold your appointment, package or service. We are quite happy to arrange a reasonable prepayment.
These policies were adopted to ensure that the therapist's time, the spa, and its efforts be respected, as well as your scheduled service be a stress-free and relaxing experience.
A note regarding the surge of 'half-off' websites, ie: Groupon, Living Social, Travel Zoo, Half-Off Deals.com, O-Deals, Eversave, etc. With all of the Groupon copycat 1/2 off sites in the marketplace today, one can virtually receive a 1/2 price massage at a different establishment every day of the week. Our approach to the discounted deals we offer is basically that they attract new clients to our wellness center at an amazingly affordable price...for their first visit. Please know that we are not in a position to honor these offers more than once per person. You can certainly purchase as many as you like as gifts for others...share the love.
Thank you
|
